Lump Terms & Conditions:
Core Financial & Security Policies
 

1. Nature of the Service and Delivered Product By creating a "Lump," you authorize Lump Financial Services LTD to collect a single upfront payment, plus applicable non-refundable service fees, to be disbursed back to you in scheduled daily deposits via the Interac e-Transfer network.
 

• Proof of Delivery: For the purpose of transaction disputes, a daily deposit is legally considered a "Delivered Product" the exact moment Lump Financial Services LTD successfully initiates the transfer from our banking system to your authorized email address.
   

• Third-Party Delays and Outages: We guarantee that your daily deposit will be initiated by 8:00 AM ET on your scheduled dates. However, we rely on the Interac e-Transfer network and participating financial institutions to route the funds. Lump Financial Services LTD is not liable for any delays in the receipt of funds caused by third parties. This includes, but is not limited to:

  • Standard fraud-prevention holds by banking institutions (which typically delay first-time transfers by 30 to 60 minutes).

  • Interac network-wide outages or scheduled maintenance.

  • Restrictions or holds placed on your specific bank account.
     

• Unjust Enrichment: Attempting to reverse, dispute, or chargeback the original funding transaction due to standard Interac delivery delays, or while retaining the daily deposits sent to you, constitutes unjust enrichment and is legally classified as fraud.
   

2. Identity Verification (KYC) & Account Restrictions To ensure regulatory compliance and platform security, Lump strictly enforces Know Your Customer (KYC) protocols.
 

• Mandatory Verification: You must complete our secure government ID and biometric verification process prior to funding your first Lump.
   

• Name Match Guarantee: The name on the credit card, debit card, or Pay Later account used to fund your Lump must exactly match the verified name on your government-issued ID. Any mismatched transactions will be immediately voided, and the account may be suspended.
   

• Funding Limits: Lump reserves the right to restrict available funding methods at our sole discretion. For security purposes, new accounts or first-time Lumps may be restricted exclusively to Interac e-Transfer funding.
   

3. Cancellations & Refunds You retain full control over your unspent funds and may cancel an active Lump at any time via your 'My Lump' dashboard. Upon cancellation, the following refund policies strictly apply:
 

• Refundable Amounts: Only the remaining, undelivered principal balance of your Lump will be refunded.
   

• Non-Refundable Fees: The upfront Lump Fee paid at the creation of the Lump is strictly non-refundable. Funds that have already been initiated to your Interac email address cannot be refunded, reversed, or redirected.
   

• Refund Destinations (AML Compliance): To comply with Anti-Money Laundering (AML) regulations and strict payment processor guidelines, all authorized refunds will be credited exclusively to the original payment method used to fund the transaction.
   

• Refund Processing Times: Processing times vary based on the original funding method:

  • Interac e-Transfer: 1 to 3 business days.

  • Credit/Debit Cards: 5 to 10 business days.

  • Pay Later Services: Up to 14 business days.
     

4. Dispute Resolution, Chargebacks, and Collections Lump Financial Services LTD maintains a strict zero-tolerance policy for fraudulent chargebacks and payment disputes.
 

• Account Suspension: Initiating a chargeback or payment reversal with your financial institution for any reason will result in the immediate and permanent termination of your Lump account.
   

• Breach of Contract: Initiating a chargeback for a Lump where daily deposits have already been delivered is a direct breach of these Terms of Service.
   

• Dispute Evidence: In the event of a payment dispute, you acknowledge and agree that Lump will provide our payment processors and relevant financial institutions with the following records to validate the transaction:
   

  1. Your verified Government ID and biometric verification (KYC Data).

  2. The digital timestamp recording your initial acceptance of these Terms of Service.

  3. System records confirming your authorized delivery email address, including any Secure Two-Factor Authentication (OTP) records verifying subsequent modifications.

  4. Official Interac e-Transfer deposit confirmations and bank transaction references proving the funds were successfully deposited to your authorized email address.
      

• Outstanding Debt and Collections: If a chargeback is processed but Lump Financial Services LTD possesses system records confirming the successful delivery of the disputed funds via Interac e-Transfer, the reversed amount will be legally reclassified as an outstanding debt owed to Lump Financial Services LTD. You will remain fully liable for this balance, in addition to any dispute fees assessed by our payment processors. We reserve the right to refer delinquent accounts to third-party collection agencies and report the unpaid debt to national credit reporting bureaus, including Equifax and TransUnion.
  
  5. Fee Structure
   

• The Lump Fee: Depending on your selected funding method, Lump Financial Services LTD may assess an upfront, percentage-based service fee at the time a Lump is funded (the "Lump Fee"). The exact Lump Fee for your transaction is calculated dynamically based on whether you fund via credit card, debit card, 'pay later' services, or Interac e-Transfer, and will always be clearly disclosed to you at checkout prior to confirming your payment.
   

• Nature of the Lump Fee: You acknowledge and agree that the Lump Fee is assessed strictly for the facilitation, arrangement, and execution of a financial service; specifically, the scheduling, administration, and routing of your daily money transfers..